Gaming is only fun when it's under control. eg999 wants every player to play within their limits, stay well, and get help when needed. You'll find everything about responsible gaming right here.
At eg999, we believe gaming should be a source of entertainment — not a burden on your life. Responsible gaming isn't just about following rules; it's about knowing your limits, staying in control of your finances, and putting your mental well-being above everything else.
Online gaming is growing in popularity across Bangladesh. But like any form of entertainment, too much of it can be harmful. eg999 treats every user as a responsible player and has put in place a range of effective safeguards to support that.
If you feel gaming is affecting your daily life, this page is for you. Here you'll find out how to set limits, recognize problem gambling, and get help when you need it.
Please Note: Gaming is meant to be fun. If you're feeling anxiety, loss, or regret instead — that's a sign things have gone beyond responsible gaming. eg999 is always here for you.
To promote responsible gaming at eg999, we encourage every player to follow a few basic guidelines. Sticking to these ensures gaming stays fun and nothing more.
The core idea of responsible gaming is simple — don't let gaming control your life; you control the gaming. eg999 gives you all the tools you need to stay in control.
On the eg999 platform, you can set your own gaming limits. These limits will automatically keep your account protected.
| Limit Type | Description | Effective Time | Status |
|---|---|---|---|
| Daily Deposit Limit | Maximum Daily Deposit Amount in BDT | Immediate | Active |
| Weekly Deposit Limit | Maximum Total Weekly Deposit | Immediate | Active |
| Monthly Deposit Limit | Maximum Total Monthly Deposit | Immediate | Active |
| Session Time Limit | How long you play in one session | Starting from Your Next Login | Optional |
| Loss Limit | Maximum Loss Limit for a Set Period | Starting from Your Next Login | Optional |
| Cooling-Off Period | 72-Hour Break | Immediate | Active |
Limit reductions take effect immediately. Requests to increase a limit are processed after 7 days — this is designed to protect you from making impulsive decisions.
If you feel you need a short break or a longer time away from gaming, eg999's self-exclusion feature is completely free to use. It is one of the most effective tools for responsible play.
After logging in, click on the "Responsible Gaming" option.
Choose from 30 days, 90 days, 6 months, 1 year, or permanent exclusion — whatever suits your needs.
A confirmation email will be sent and your account will be locked immediately.
During a self-exclusion period, you will not be able to log in, make deposits, or place bets.
For non-permanent exclusions, once the period ends you can reopen your account by contacting the support team.
Permanent self-exclusion cannot be reversed once activated. Please think it through carefully or speak with our support team before making this decision.
Problem gaming or gaming addiction often develops gradually. If you or someone in your family shows any of the signs below, take action immediately.
If you answered "Yes" to 2 or more of the questions above, you may need support. There is no shame in that — contact eg999 support today.
Eg999 strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration, and KYC documents are requested in any cases of doubt.
For parents: install parental control software on your child's or teenager's devices and restrict their access to online gaming platforms.
If you feel gaming is getting out of control — reach out to us right away. Live chat is available 24/7.
Through a combination of technology, policy, and human support, we ensure the safety of every player.
You can set your own daily, weekly, and monthly deposit and loss limits. Lowering a limit takes effect immediately; increasing one requires a 7-day waiting period.
Need a 72-hour break? Enable Cooling-Off with a single click and your account will be locked automatically for that period.
Exclude yourself for any period from 30 days to permanent. No marketing emails will be sent during your exclusion period.
Age verification is mandatory at registration. No one under 18 is permitted to open an account on eg999.
Eg999 analyzes your gaming patterns and automatically sends alerts if any unusual behavior is detected.
For any questions or support related to responsible gaming, get in touch with our dedicated team.
All responsible gaming features on eg999 are completely free. Register now and start a safe, enjoyable gaming experience.
For ages 18+ only. Play responsibly. Stay within your limits.